“I had one lady who brought in an Apple IIe,” Eric says. Most employees have seen their fair share of super old Apple gear. It’s not all about the iPhone 6 and Apple Watch. “They’ve done something wrong or they don’t know how to use the device.” 6. “The vast majority of the time, the biggest problem is user error,” says Ben. I stayed until 10:30 helping her, making a slideshow, putting it on a DVD, and sending her off with it.” 5. “She was putting together a slideshow for the funeral and she came in at 8:30 and store closed at 9. “I had woman come in once and her laptop had died and it had a slideshow of pictures of her mother who had just passed,” he says. On the flip side, Bruce says, if you’re exceedingly nice, employees will go out of their way to help you. “They’ll walk into the back to ‘see what they can do,’ but really they’ll just sit back there and make you wait.” He says if you get huffy with an employee, you’re asking to play the waiting game. “If you act like a huge jerk people will go out of their way to put as many roadblocks as possible in the way,” says Bruce, who left his job as a specialist at an Indiana Apple Store last year. Indeed, Apple Store workers can choose to be your best friend or your worst enemy, depending on your attitude. “Be humble, be understanding, and don't be entitled,” advises one Apple Store employee via Reddit. “We know you’re lying, and we have a lot of control to bend the rules to make things work for you, but if we know you’re lying we aren’t going to bend rules.” Whether you dropped your phone in the toilet or had the screen replaced elsewhere, they’ll find out sooner or later. “Lying is never a good idea at the Apple Store,” says James, who spent five years in Apple retail working almost every job. “We’ve seen a number of social media accounts left logged in and we’re like, ‘We can have fun here,’” Eric says. If you do use the Apple Store devices for personal business, be sure to sign out or risk an embarrassing Facebook update or a new profile picture. One guy would come in and write music for his so-called album on one of the computers.” “They’d have video chats with friends on Skype for two hours. “People would make phone calls or they’d change the wallpapers,” says Eric, who worked as a specialist in a Florida Apple Store for two years. Those demo devices? They’re for you to use, but they’re not your personal gadgets. THEY HATE WHEN YOU USE THE STORE COMPUTERS FOR YOUR OWN BUSINESS. “But if I could figure out your password, what would be the point of having one?” Save yourself (and employees) some time and make sure you know your login information before heading to the store. “People say to you, ‘Figure out my password,’” says Ben, who worked in a Minnesota store for five and a half years. Many people come in needing help with a device or their storage but don’t know their Apple ID or password, which throws a wrench in the process. One of the biggest complaints Apple Store employees have about customers is their lack of knowledge for their own personal data. Here are a few things you might not know about your friendly Apple Store employee. That’s a lot of Apple Store workers with stories to tell about the culture and customers of one of the world’s most iconic retail boutiques. Apple has 265 retail stores in the United States, employing roughly 100 people at each one.
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